Question 1

What are the delivery times?

Accepted Answer

Orders are processed within 24–48h. Standard delivery in France: 3–5 business days. EU: 4–7 business days. International: 7–14 business days. You will receive a tracking link by email as soon as your parcel ships.

Question 2

How can I track my order?

Accepted Answer

Once shipped, you'll receive an email with your tracking number. You can also follow the status of your order anytime on our Track My Order page.

Question 3

How can I contact customer support?

Accepted Answer

Our team is available Monday to Friday, 9am–6pm (CET). Reach us by email at support@wintra.fr or via the contact form. We reply within 24h on business days.

Question 4

Can I return or exchange an item?

Accepted Answer

Yes — you have 14 days from delivery to request a return or exchange. Items must be unworn, unwashed and returned with their original tags. Returns within the EU are free.

Question 5

How do I choose the right size?

Accepted Answer

Each product page features a detailed size guide. If in doubt, contact us — we'll happily advise based on your usual fit.

Question 6

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All transactions are secured by SSL encryption.

Question 7

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Shipping fees and delivery times are calculated at checkout based on your destination.

Question 8

When will my refund be processed?

Accepted Answer

Refunds are issued within 5–7 business days after we receive and inspect your return. The amount is credited to your original payment method.

Our FAQ